SupportSync is one of EVERYSYNC's 43 modules. It gives the team responsible for that work a proper home, while keeping related customers, people, documents, approvals, and money close enough that handoffs are clearer and follow-through is easier.
An AI-assisted helpdesk that triages tickets, suggests replies from your knowledge base, and enforces SLAs — turning support from a reactive queue into a proactive experience customers actually rate. Phone calls become tickets automatically via Calls.
faster first response times with AI-assisted triage and suggested replies
reduction in ticket volume through intelligent knowledge base suggestions
customer satisfaction with proactive, personalized support experiences
Powerful features designed for real business outcomes
Three-column inbox with conversation threads, customer context, and AI assist — everything agents need in one view.
Automatic intent detection, sentiment analysis, and priority assignment. AI suggests replies based on your knowledge base.
Build and manage a searchable help center with categories, articles, and public portal for customer self-service.
Create triggers, macros, and SLA policies that automate repetitive tasks and enforce response time commitments.
Real-time metrics on ticket volume, response times, resolution rates, CSAT scores, and team performance.
Seamlessly connect phone support with your ticketing system. Voice calls create tickets automatically.
SupportSync is designed for organizations that refuse to compromise on quality, efficiency, or insight.
SupportSync works even better alongside:
SupportSync is one of EVERYSYNC's 43 modules. It gives the team responsible for that work a proper home, while keeping related customers, people, documents, approvals, and money close enough that handoffs are clearer and follow-through is easier.
SupportSync is one of EVERYSYNC's 43 modules. It brings that part of the business into the same workspace as customers, people, money, contracts, documents, and support, so teams can see status, ownership, and next steps without chasing another app.
Standalone tools are useful when one team only needs one job done. SupportSync inside EVERYSYNC is built for the moment that job touches other people: a customer, an invoice, a contract, an employee change, a support issue, or an approval that needs context.
Pricing is based on the modules, bundles, and user groups your organization needs. Some branded tools can be sold on their own; most modules are part of the EVERYSYNC platform package. The pricing page or your quote is the source of truth for your setup.
Eva can use SupportSync only within the permissions your role allows. She can prepare summaries, draft follow-ups, flag missing information, route approvals, and report what changed. Human approval stays in the loop for actions that affect records, people, customers, or money.
For some modules (LinkSync as get.in, SignatureSync as Siggy, CallSync as Callcraft), yes — they're available as standalone products under their own brand. For most modules, SupportSync is a feature of the EVERYSYNC platform and isn't sold separately. The whole point of EVERYSYNC is that every module is more useful when it's connected to the others.