Can I use Calls on its own?
Yes. Calls is also available on its own as Callcraft.
Calls
Decide how calls reach people on your business phone numbers
Calls lets you lay out what happens when someone rings one of your business numbers: what they hear first, which phones ring and where a missed call goes. A small shop can set up a greeting and voicemail, a sales team can share inbound calls through a ring group, and an office can use a menu to send callers to the right department.
Putting a call flow together
Lay the steps out in the order callers meet them
Start with a menu, then a ring group, a call queue or voicemail. Other steps check business hours, transfer a call, forward it to an existing phone system over SIP or PBX (the usual ways business phone systems connect), or pass details to another system through a webhook.
Start from a template, then give it a number
Pick a starter routing template and change it afterwards. Once phone service is connected for your organisation, you can search for local, mobile and toll-free numbers, add one and assign it to the flow.
Let Architect draft the routing
Architect is an AI assistant that asks you a few questions in chat, then drafts your call routing. It is a paid session. Nothing goes live until you approve each step.
Let an AI agent answer
Create an AI call agent with a name, role, greeting and behaviour rules, then add it to a flow as the step that answers calls.
Today's calls at a glance
See today's calls, inbound, outbound and missed, with the average call length, unread voicemails, your phone numbers and how many flows are active.
Works with
- Support can ask for a phone number of its own and choose whether calls ring all agents, go round robin, reach one agent or play a menu.
A question people ask
Can I use Calls on its own?
Yes. Calls is also available on its own as Callcraft.
When you request access, tell us what callers should hear first.
Sending a request doesn’t create a workspace, and every request is reviewed before anyone is given access.